Refund and Return Policy

Refund & Return Policy header for Queen B Creations

Refund and Return Policy for Digital Downloads

At Queen B Creations, I understand the importance of customer satisfaction. However, due to the nature of digital downloads, I have implemented a strict no refund or return policy. This policy is designed to ensure fairness and protect both parties involved.

When you purchase a digital download from my online store, you gain immediate access to the product. (You will be directed to a download page after checkout.) This means that you can start using the item right away without any delays. As a result, I cannot provide refunds or accept returns for digital downloads, as there is no way to verify if the item has not been used and has been completely removed from your devices.

I highly recommend that you carefully review all product details and photos before making a purchase. If you have any questions or concerns about a specific product, you can reach out to me, and I will be happy to assist you.

In the event of technical issues or problems with the downloaded file, please contact me, and I will make every effort to assure that you are able to access the item you purchased.

I make every effort to ensure my instructions are clear, easy to follow, and contain photos. However, I am human and sometimes have typos. If you find any typos or have trouble understanding the directions, please contact me and I will correct it. I appreciate your help in this area.

Than you for your understanding regarding our no refund or return policy for digital downloads. By making a purchase on my website, you acknowledge and agree to these terms and conditions.

Refund and Return Policy for Physical Items

I accept returns up to 14 days after delivery, if the item is unused and in its original condition, and I will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email me as soon as possible at with your order number and a photo of the item’s condition. I will try my best to work towards a satisfactory solution.


If you have any further questions regarding my return policy, please don’t hesitate to contact me at

Please note that this refund and return policy may be subject to change without prior notice. I encourage you to review the policy periodically for any updates.

If you have any further questions or need assistance, please don’t hesitate to contact me at